Shipping policy

At Dr Hulda Clark Supplies, we work to process and ship your order as quickly and carefully as possible. Please review the information below regarding order processing, shipping, delivery, and damaged or missing packages.

Order Processing

Orders are processed during normal business days, excluding weekends and major holidays. Processing times may vary depending on product availability, order volume, and other circumstances.

Once your order has been processed and shipped, you will receive a shipping confirmation email when tracking information is available.

Please carefully review your shipping address before submitting your order. Customers are responsible for providing a complete and accurate delivery address.

Shipping Rates

Shipping charges are calculated and displayed during checkout before your order is submitted. Rates may vary depending on the destination, package weight, order size, and shipping method selected.

Any available shipping options and their associated costs will be shown at checkout.

Estimated Delivery

Delivery times vary depending on your location, the shipping service selected, carrier conditions, and product availability.

Any delivery estimates provided at checkout are estimates only and are not guaranteed. Once a package has been transferred to the shipping carrier, circumstances such as weather, holidays, carrier delays, and other events outside our control may affect delivery.

Tracking Your Order

When tracking is available, your tracking information will be included in your shipping confirmation email.

Please allow time for the carrier's tracking system to update after receiving your shipping confirmation.

Incorrect or Incomplete Addresses

Please make sure your shipping information is accurate before placing your order.

Dr Hulda Clark Supplies is not responsible for delivery delays or unsuccessful deliveries caused by an incorrect or incomplete address provided by the customer.

If you notice an error in your shipping address after placing an order, please contact us as soon as possible. We will make every reasonable effort to correct the address before shipment, but changes cannot be guaranteed once an order has entered processing or has shipped.

Lost, Delayed or Missing Packages

If your tracking information shows that your package is still in transit but appears to be delayed, please allow additional time for the carrier to complete delivery.

If you believe a shipment has been lost, please contact us with your order information so we can assist you in determining the appropriate next steps.

If tracking indicates that an order was delivered but you cannot locate it, please check around the delivery location and with other members of your household, neighbors, building management, or the shipping carrier when appropriate.

Damaged Shipments

We take care when preparing products for shipment. If your order arrives damaged, please contact us promptly after delivery.

Please retain the original packaging and damaged merchandise and provide photographs of the package and affected products if requested. This information may be necessary for us to evaluate the issue or submit a claim with the shipping carrier.

Product Availability

Although we make every effort to maintain accurate inventory information, occasional stock discrepancies can occur.

If an item in your order becomes unavailable or significantly delayed, we may contact you regarding available options.

Multiple Shipments

In some circumstances, products within the same order may be shipped separately. If this occurs, you may receive more than one package or tracking number.

International Orders

International shipments, when available, may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these additional charges are the responsibility of the recipient.

Customs requirements vary by country, and some supplements, herbs, devices, or other products may be restricted from import into certain destinations. Customers are responsible for determining whether products may legally be imported into their country before ordering.

Dr Hulda Clark Supplies cannot guarantee international delivery times because packages may be delayed by customs or other authorities.

Returns

Shipping-related concerns and product returns are subject to our Return & Refund Policy. Please review that policy before returning merchandise. Do not send products back without following the applicable return instructions.