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Customer Service

Shipping & Delivery
Orders placed before 3PM (Pacific Time - PST) Monday through Friday, are usually shipped out the same day.
Time of delivery depends on the shipping method you select. USPS is usually faster than UPS.

FREE In Store Pick-Up 
You are more than welcome to pick up your items at our store location in Sherman Oaks California.
If you will be picking up your items, please call us and we will prepare your order for pickup.
 
Privacy & Security

100% Safe Shopping Guarantee
We guarantee that every order you make at DrClarkSupplies.com is 100% safe.

How do I know if the shopping cart is secure?
You can verify if you are on a secure website if the address bar (URL) has an "s" after the"http". A secure page starts with https://.

Our checkout pages are all encrypted for the safety of your personal information.

Secure Server
All Online Transactions are being processed with Industry Leading Secure 128-bit industry-standard SSL encryption.

Click to Verify - This site has chosen an SSL Certificate to improve Web site security Click to Verify - This site has chosen an SSL Certificate to improve Web site security
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Credit Card Fraud Protection
All major credit card companies protect cardholders against fraud.


Cookies
A cookie is a piece of data stored on the consumer's hard drive, which contains information about how the consumer used the web site. Cookies enable us to track and target the interests of our consumers to enhance the experience on our site. Cookies are used to power the shopping cart functionality when ordering from our web site. Usage of a cookie is linked to personally identifiable information while on our site. By setting a cookie on our site, the user would not have to log in a password more than once, thereby saving time while on our site. If a user rejects the cookie, they may still use our site. The only drawback is that the user will be limited in some areas of our site.

Parental Consent
Our privacy policy prohibits us from accepting members under the age of 16. Children under the age of 16 are free to explore our site, but if they wish to become members or make a purchase we require that they do so through their parents' account. If you have additional questions or concerns, e-mail in sales@superiorhealthproducts.com to reach our customer service department.

Third Party Intermediaries
To complete credit card transactions,  DrClarkSupplies.com provides the following member information using secure communications to

Notification of Changes
In the event that  DrClarkSupplies.com should change its privacy practices or start using member information in a manner different from that stated at the time of collection, an email will be sent to our members notifying them of the change. Our members then have the opportunity to accept the changed policy or demand exemption from it.

Returns & Replacements
Price and availabity are subject to change without notice.
All Sales Final - Returns on unopened product at our discretion for store credit only.  20% restocking fee applies on all returns. 
If you order an item and then refuse delivery, the shipping costs will not be refunded.
Ordering
Customers can order through our store's website, call us direct or email us.
Call us at 1-818-986-9456 and we will take your order over the phone and answer any questions you might have. 
 
Email us at john@superiorhealthproducts.com   
You will receive a confirmation email when your order has shipped, along with a Tracking # and a copy of your Invoice.